KneeUp Customer Care

Shipping Policy

Last updated: September 25, 2026

At KneeUp, we work to make every order as simple and reliable as possible. Below you'll find information about order processing, estimated delivery times, tracking, international shipments, and delivery issues.

Order Processing

Orders are typically prepared and processed within 2–3 business days before shipment.

Orders placed on weekends or public holidays will begin processing on the next business day. During periods of high demand, promotions, or holidays, processing may take slightly longer.

Estimated Delivery Times

Location	Estimated Delivery Time
United States	7–12 business days
International*	7–12 business days

*Estimated delivery times begin after your order has been processed and shipped. Please allow an additional 2–3 business days for order preparation.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, peak shopping periods, or circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will do our best to update the address, but we cannot guarantee changes once an order has entered fulfillment or has already shipped.

International Orders & Customs

International orders may be subject to import duties, customs fees, VAT, or other taxes imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Delayed Packages

If your tracking has not updated for an extended period or your package has not arrived after the estimated delivery window, please contact our support team with your order number. We will review the shipment and help you with the next steps.

Lost or Incorrectly Delivered Packages

If your tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, and your local carrier.

If you still cannot locate the package, contact us and we will help review the shipment.

Contact KneeUp

If you have any questions about your order or shipping, our support team is here to help.

Email: info@knee-up.com

Phone: +1 (929) 644-9507

Mailing Address:
5830 E 2nd St, Ste 7000 #19872
Casper, Wyoming 82609
USA