KneeUp Privacy

Privacy Policy

Last updated: September 25, 2026

Information We Collect

Depending on how you interact with KneeUp, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Product size and selected knee side
• Payment-related information processed through our payment providers
• Communications you send to our customer support team
• Device, browser, IP address, and website usage information
• Cookie, analytics, and advertising information

How We Collect Information

We may collect personal information directly from you when you:

• Place an order
• Complete checkout
• Contact customer support
• Subscribe to emails or promotions
• Submit a return, refund, or exchange request
• Interact with our website

We may also receive information automatically through cookies, analytics technologies, and service providers that help us operate our online store.

How We Use Your Information

We may use personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Provide order tracking
• Process returns, exchanges, and refunds
• Respond to customer service requests
• Prevent fraud and unauthorized transactions
• Improve our website and shopping experience
• Measure website performance and usage
• Send marketing communications when permitted
• Comply with legal, tax, accounting, and regulatory obligations

Shopify

Our online store is hosted using Shopify. Shopify provides the ecommerce platform that allows us to display products, process orders, manage checkout, and operate our store. Information you provide when using our store may therefore be processed by Shopify as part of providing these services.

Payment Information

Payments are processed through secure third-party payment providers available at checkout. KneeUp does not directly store your complete payment card number or card security code. Payment information is handled by the applicable payment provider according to its own privacy and security practices.

Shipping & Fulfillment Providers

We may share information such as your name, shipping address, phone number, email address, and order details with fulfillment, logistics, and delivery providers when necessary to prepare, ship, track, and deliver your order.

Cookies & Similar Technologies

KneeUp may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support advertising.

You can control or disable certain cookies through your browser settings or, where available, through the privacy or cookie controls displayed on our website. Disabling certain cookies may affect website functionality.

Analytics & Advertising

We may use analytics and advertising services to understand how visitors interact with our website and to measure the effectiveness of our marketing.

These services may use cookies, pixels, device information, and similar technologies. Depending on the services enabled on our store, this may include platforms such as Google, Meta, and other advertising or analytics providers.

Marketing Communications

If you subscribe to receive promotional emails, we may send you product updates, offers, or other marketing messages. You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

How We Share Personal Information

We may share information with third parties when reasonably necessary to operate our business, including:

• Shopify and ecommerce service providers
• Payment processors
• Shipping and fulfillment providers
• Analytics and advertising providers
• Customer support and email service providers
• Fraud prevention and security providers
• Government authorities or other parties when legally required

We do not provide your payment card details to advertisers.

Targeted Advertising & Privacy Choices

Depending on where you live and the advertising technologies used on our website, certain data sharing for personalized or targeted advertising may be regulated under applicable privacy laws.

Where required, you may be provided with options to limit certain advertising cookies or data uses through our website privacy controls.

Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business and tax records, prevent fraud, resolve disputes, and meet legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To submit a privacy request, contact us at info@knee-up.com . We may need to verify your identity before completing certain requests.

International Data Processing

Because our ecommerce, payment, shipping, analytics, and technology providers may operate in different countries, your information may be processed or stored outside your country of residence. Where applicable, such processing is subject to the protections required by applicable law and the practices of the relevant service provider.

Children's Privacy

Our store and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not control. We encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements. When we make changes, we will update the date shown at the top of this page.

Contact KneeUp

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us:

Email: info@knee-up.com

Phone: +1 (929) 644-9507

Business Mailing Address:
5830 E 2nd St, Ste 7000 #19872
Casper, Wyoming 82609
USA