KneeUp Support

Contact Us

Have a question about KneeUp, sizing, your order, shipping, or returns? Our support team is here to help.

How Can We Help?

When contacting us about an existing order, please include your order number and the email address used at checkout. This helps us assist you faster.

For damaged, defective, or incorrect items, please include clear photos of the product and packaging in your message.

Customer Support

We aim to respond to customer inquiries as quickly as possible. Response times may be slightly longer during weekends, holidays, or periods of high order volume.

Please avoid sending multiple messages about the same request, as this may delay our ability to respond efficiently.

Business Mailing Address

5830 E 2nd St, Ste 7000 #19872
Casper, Wyoming 82609
USA

Please do not send product returns to this address unless our support team has specifically instructed you to do so.

Need Help With Your Order?

We're Here to Help.

Contact us with your order number and we'll help you with shipping, sizing, returns, or any other order-related question.