Terms of service
TERMS OF SERVICE
Last Updated: September 23, 2026
This website is operated by KNEE UP. Throughout the site, the terms “we”, “us” and “our” refer to KNEE UP.
KNEE UP offers this website, including all information, tools, products and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, customers, vendors, merchants and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms.
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our Services.
Any new features, products or tools added to the current store shall also be subject to these Terms.
We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and have given us permission to allow your minor dependents to use this website.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable federal, state or local laws or regulations while using our Service.
You must not transmit any worms, viruses, malware or other code of a destructive nature.
A breach or violation of any of these Terms may result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any lawful reason at any time.
You understand that your content, excluding credit card and payment information, may be transferred over various networks and may involve changes to conform and adapt to technical requirements of connecting networks or devices.
Payment information is processed through secure third-party payment providers and is encrypted during transmission where applicable.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information provided on this website is accurate, complete and current.
However, we do not guarantee that all information made available on this site will always be accurate, complete or current.
The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this website at any time, subject to applicable law.
SECTION 4 – PRODUCT AND HEALTH INFORMATION
KNEE UP products are intended to provide general knee support, stability and comfort during everyday activities and physical movement.
Information provided on this website is for general informational purposes only and is not intended to constitute medical advice, diagnosis or treatment.
KNEE UP products are not intended to diagnose, treat, cure or prevent any disease or medical condition unless expressly stated and legally permitted.
Individual experiences and results may vary.
If you are experiencing severe or persistent pain, swelling, injury, limited mobility or another medical condition, you should consult a qualified healthcare professional before using the product.
If discomfort, irritation, numbness or other unexpected symptoms occur while using the product, discontinue use and seek appropriate professional advice.
Nothing on this website should be interpreted as a substitute for professional medical advice.
SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service, or any part or content thereof, at any time, subject to applicable law.
Promotions, discounts and special offers may be changed or discontinued at our discretion.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service except where otherwise required by applicable law.
SECTION 6 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through our website.
Products may have limited quantities and may be subject to return or exchange only according to our Refund Policy and applicable law.
We make every reasonable effort to display the colors, images, dimensions and features of our products accurately.
However, we cannot guarantee that your computer, smartphone or other device will display product colors or details exactly as they appear in person.
Actual products may have minor variations due to manufacturing updates, production batches or improvements that do not materially affect their intended function.
We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region or jurisdiction where permitted by law.
We reserve the right to limit quantities of products or Services offered.
Product descriptions, pricing and availability are subject to change without notice.
We reserve the right to discontinue any product at any time.
SECTION 7 – ORDERS AND BILLING INFORMATION
We reserve the right to refuse, limit or cancel any order where permitted by applicable law.
We may, in our sole discretion, limit or cancel quantities purchased per person, household or order.
These restrictions may include orders placed under the same customer account, payment method, billing address or shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or telephone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that reasonably appear to be placed by unauthorized dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account information where necessary so that we can complete transactions and contact you when required.
SECTION 8 – PAYMENT
All prices displayed on our website are stated in U.S. dollars (USD) unless otherwise indicated.
Payments are processed through third-party payment providers.
By submitting payment information, you represent and warrant that you are authorized to use the payment method provided.
Applicable taxes, shipping fees and other charges will be displayed during checkout where required.
KNEE UP does not directly store complete credit card information where payments are processed by third-party payment providers.
SECTION 9 – SHIPPING AND DELIVERY
Shipping estimates displayed on our website are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery times may be affected by factors outside our reasonable control, including carrier delays, weather conditions, holidays, incorrect shipping information and other logistical circumstances.
Customers are responsible for providing a complete and accurate shipping address.
KNEE UP is not responsible for delays resulting from inaccurate or incomplete shipping information supplied by the customer, subject to applicable law.
Additional information regarding shipping and delivery may be found in our Shipping Policy.
SECTION 10 – RETURNS AND REFUNDS
Returns, exchanges and refunds are governed by our Refund Policy.
Customers should review the Refund Policy before completing a purchase.
Nothing in these Terms is intended to limit any rights or remedies that cannot lawfully be limited under applicable consumer protection laws.
SECTION 11 – OPTIONAL TOOLS
We may provide access to third-party tools over which we do not monitor and have no control or input.
You acknowledge that access to such tools may be provided “as is” and “as available” without warranties, representations or conditions of any kind from KNEE UP, except where prohibited by law.
Your use of optional third-party tools is at your own discretion and subject to the applicable third party’s terms and policies.
New Services and features that may be offered through the website in the future shall also be subject to these Terms.
SECTION 12 – THIRD-PARTY LINKS
Certain content, products and Services available through our website may include materials or services from third parties.
Third-party links on this site may direct you to websites that are not affiliated with KNEE UP.
We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party websites.
Your use of third-party websites and services is subject to their respective terms and privacy policies.
SECTION 13 – USER COMMENTS, REVIEWS AND SUBMISSIONS
If you submit reviews, feedback, suggestions, photographs, videos or other materials to us, you represent that you have the necessary rights to submit such content.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity or other proprietary rights.
Your submissions must not contain unlawful, abusive, defamatory, obscene, misleading or malicious content.
You are responsible for the content and accuracy of materials you submit.
Where permitted by law and subject to our Privacy Policy, you grant KNEE UP permission to use, reproduce, publish, display and distribute content that you voluntarily submit to us for purposes related to operating and promoting our business.
We reserve the right to remove content that violates these Terms or applicable law.
SECTION 14 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy for information regarding how we collect, use, disclose and protect personal information.
SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.
We reserve the right to correct errors, inaccuracies or omissions and to change or update information where appropriate.
Where permitted by applicable law, we may cancel an order if material information relating to that order was inaccurate.
Nothing in this Section limits rights available to consumers under applicable law.
SECTION 16 – PROHIBITED USES
You are prohibited from using the website or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate applicable federal, state, local or international laws or regulations;
(d) to infringe upon our intellectual property rights or the rights of others;
(e) to harass, abuse, threaten, defame or unlawfully discriminate against others;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware or other malicious code;
(h) to improperly collect or track personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape the website where prohibited;
(j) to interfere with or circumvent security features of the Service; or
(k) to engage in fraudulent or abusive activity.
We reserve the right to terminate or restrict your use of the Service for violations of these prohibited uses.
SECTION 17 – INTELLECTUAL PROPERTY
Unless otherwise indicated, the KNEE UP name, logos, branding, website design, product photography, graphics, text and other original content appearing on this website are owned by or licensed to KNEE UP and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, commercially exploit or create derivative works from our protected materials without prior written authorization, except where permitted by law.
Third-party trademarks and intellectual property appearing on the website remain the property of their respective owners.
SECTION 18 – DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICE WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
WE DO NOT WARRANT THAT ALL RESULTS OR INFORMATION OBTAINED THROUGH THE SERVICE WILL ALWAYS BE ACCURATE OR RELIABLE.
SOME STATES DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
SECTION 19 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KNEE UP AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR SERVICES.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, THESE LIMITATIONS MAY NOT APPLY TO YOU.
SECTION 20 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless KNEE UP and its affiliates, partners, officers, directors, employees, contractors, agents, suppliers and service providers from claims or demands arising from your material breach of these Terms, violation of applicable law or infringement of the rights of a third party.
SECTION 21 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 22 – TERMINATION
These Terms remain effective unless and until terminated by either you or us.
You may terminate these Terms by ceasing use of our Services.
We may terminate or restrict your access to the Service if you materially violate these Terms, subject to applicable law.
Any obligations or liabilities incurred prior to termination shall survive termination where applicable.
SECTION 23 – ENTIRE AGREEMENT
These Terms and any policies or operating rules posted by us on this website constitute the entire agreement and understanding between you and KNEE UP concerning your use of the Service, except where otherwise expressly agreed.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 24 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with applicable laws of the United States and the applicable laws of the state with jurisdiction over KNEE UP, without limiting any mandatory consumer rights that may apply in the customer’s state of residence.
SECTION 25 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of or access to the website following changes constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 26 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
KNEE UP
Email: support@knee-up.com
Website: knee-up.com
United States