Shipping policy
SHIPPING & DELIVERY POLICY
Last Updated: September 23, 2026
At KNEE UP, we are committed to providing a reliable and convenient shipping experience for every order placed through knee-up.com.
Please review the information below regarding order processing, shipping times, tracking, and delivery.
ORDER PROCESSING
Orders are typically processed and prepared for shipment within 1–2 business days.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of high order volume, promotional events, product launches, or holidays, processing may occasionally take slightly longer.
SHIPPING DESTINATIONS
KNEE UP currently ships to customers throughout the United States.
Shipping availability is determined by the delivery address provided during checkout.
If we are unable to ship an order to your location, we will contact you using the information provided with your order.
ESTIMATED DELIVERY TIME
United States:
5–12 Business Days
Estimated delivery times begin after your order has been processed and dispatched.
Please note that delivery estimates are not guaranteed delivery dates.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, high shipping volumes, customs processing where applicable, or other logistical disruptions.
SHIPPING ORIGIN
KNEE UP works with fulfillment and logistics partners to efficiently process and deliver customer orders.
Depending on product availability and your delivery location, orders may be fulfilled from domestic or international fulfillment centers.
Our goal is to route orders through the most appropriate available fulfillment location while maintaining our estimated delivery timeframe.
SHIPPING RATES
Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.
From time to time, KNEE UP may offer free shipping or promotional shipping rates.
Any applicable conditions for promotional shipping will be displayed on our website or during checkout.
ORDER TRACKING
Once your order has been processed and dispatched, you will receive shipping confirmation and tracking information by email when tracking is available.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Tracking information may not display movement immediately after a shipping label has been created.
MULTIPLE PACKAGES
In some circumstances, items within the same order may be shipped separately due to product availability or fulfillment logistics.
If this occurs, you may receive more than one package and/or tracking number.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.
DELIVERY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Telephone number
• Email address
before completing your order.
Once an order has entered fulfillment or has been shipped, we may not be able to modify the delivery address.
INCORRECT OR INCOMPLETE ADDRESS
KNEE UP is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
support@knee-up.com
We will make reasonable efforts to assist you before the order ships, but address changes cannot be guaranteed after fulfillment has begun.
DELIVERY ATTEMPTS
Depending on the carrier and delivery location, the courier may contact you or make additional delivery attempts if the initial delivery is unsuccessful.
Customers are responsible for following carrier instructions regarding rescheduling, pickup, or additional delivery attempts where applicable.
DELIVERY DELAYS
Although most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
• Carrier delays
• Severe weather
• Holiday shipping volumes
• Transportation disruptions
• Customs processing where applicable
• Incorrect delivery information
• Local delivery disruptions
If your order has not arrived after the estimated delivery timeframe, please contact us and we will assist you in reviewing the shipment status.
LOST PACKAGES
If your tracking information indicates that your package may be lost in transit, please contact us at:
support@knee-up.com
We will review the shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate the issue.
Any replacement or refund will be handled in accordance with our applicable policies and the circumstances of the shipment.
PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package was delivered but you cannot locate it, we recommend that you:
• Check around your delivery location
• Check with household members
• Check with neighbors where appropriate
• Check your mailbox, front desk, reception, or building management
• Contact the shipping carrier
If you are still unable to locate the package, please contact us at support@knee-up.com so we can assist you.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible at:
support@knee-up.com
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.
HOLIDAYS & HIGH-VOLUME PERIODS
During major holidays, sales events, promotional campaigns, or periods of unusually high demand, processing and delivery may take longer than usual.
We appreciate your patience during these periods.
CONTACT US
If you have questions about shipping, delivery, or tracking, please contact:
KNEE UP
Website: knee-up.com
Email: support@knee-up.com